Channels
Customers write where they already found you.
aiCHATS brings supported messaging channels into one workflow and answers from your approved business information.
What connects
Each channel uses its official connection process. Availability can depend on the platform account and permissions.
Facebook Messenger
SupportedPrivate messages sent to a Facebook Page appear in one workspace.
Message, customer reply and conversation contextInstagram
SupportedDirect messages and supported comment flows enter aiCHATS.
Direct message, comment context and responseWhatsApp Business
SupportedRequests sent to the business number use the same approved knowledge.
Message, contact and conversation historyTelegram
SupportedConversations from a Telegram bot join the shared workspace.
Bot message, response and handoff statusWebsite chat
SupportedA chat widget is added to your site and uses the same approved information.
Visitor question, page context and contact detailsTikTok
PlannedTikTok integration is planned, but messages and comment flows are not available yet.
Planned: messages and comment context
One rule across every channel
aiCHATS brings supported messaging channels into one workflow and answers from your approved business information.
- The customer message enters aiCHATS.
- aiCHATS checks your approved business information.
- The lead, booking or difficult case goes to the right team member.
The account is checked before connection
Some platforms require a business account, administrator access or separate approval. aiNOW checks these conditions before setup.
A product by aiNOW
One rule across every channel
Some platforms require a business account, administrator access or separate approval. aiNOW checks these conditions before setup.